TICKET FAQ | HYPER JAPAN 2013: The UK’s biggest J-culture event.

How to present your tickets at the venue

-TicketFast®

If you have selected ticketFast® delivery option, your tickets will be delivered to you by email. Following the completion of your purchase, you will receive two separate emails from TicketWeb, the first containing your order confirmation and the second with your tickets attached in a PDF file format. All you need to open this is Adobe Acrobat Reader, which you can download for free. Save this attachment onto your computer. You now have your tickets stored and you can either print then out now or later. Go to the event and your tickets will be scanned on entry. *Important: Tickets on mobile phone are not readable and will NOT be accepted. Please ensure that you bring the printed tickets with you.

-Mail Delivery

If you have selected Mail Delivery option, your tickets will be delivered to you by post. Go to the event and your tickets will be checked on entry.

Tickets Help & Questions

If you need help or have a question please use the "Ask a Question" feature on TicketWeb Help Desk (http://www.ticketweb.co.uk/helpdesk.html) or call Customer Services on 08444 999 999.

The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0) 161 385 2111.

Please note, due to the Data Protection act, TicketWeb can only investigate a query if they are in contact with the cardholder. If you are contacting them regarding a booking already made and are not the cardholder, please ask the cardholder to contact them. The below details have to be confirmed when contacting us by either phone or email:

- Ticketweb confirmation code (if known)

- Full name and address on booking

- Last 4 digits of the card used for payment

Technical difficulties with buying tickets online

In most cases, changing the settings on your computer will fix the problem. If the contents do not display correctly, please clear your browser's cache then try again. If it still does not work, you could also use a different browser or different computer to purchase tickets.

Refunds & Exchanges

We regret to inform you that HYPER JAPAN 2013 tickets are non-refundable and we are not able to offer exchanges, as per our Terms and Conditions.

If you realise you have made an error in your ticket purchase or there have been payment processing problems, please contact TicketWeb Help Desk above.

Entry during busy times

he Organiser will make every effort to ensure that entry into the event is as smooth as possible. During busy times, it may be necessary to wait to gain entry into the event, even where you have purchased advance tickets. It is not possible for the Organiser to give refunds to ticket holders who have had to wait to gain entry to the event. Please plan ahead and allow enough time to get to the venue, especially if you are planning to see a popular show or performance. It is strongly recommended that you arrive early so you will not miss the show due to long queues. It will be possible to re-enter the venue once you have left, but where there is a queue you will be required to join the back of the queue to gain re-entry.